Live Plant Policy

Customer Notice for Live Plants

Live plants may experience normal shipping stress such as leaf loss, yellowing, wilting, or minor branch damage.

Before You Order

Please consider local weather before purchasing. Extreme heat, freezing temperatures, severe weather, shipping delays, or unattended packages may increase plant stress.

Returns and Claims

Due to the perishable nature of live plants, returns are generally not accepted. If there is an issue with your order, please contact us at support@growitdepot.com within 48 hours of delivery and provide the required photos for review:

• Photos of the shipping box
• Photo of the shipping label
• Clear photos of the plant from multiple angles
• Scratch test photos if the plant appears dead or dormant

Dormant, stressed, defoliated, wilted, or transit-shocked plants are not automatically considered dead.

Claims submitted without the required photos or more than 48 hours after delivery may not be eligible for review, replacement, or refund.